SHOPPING CART :

FAQ's

 

PAYMENTS

 

 

 

What are the payment options available at Fadka.com?

 

The payment options you can avail are:

 

· Cash on Delivery

· Credit card

· Debit card

 

Online payments are processed through HDFC Bank which provides secure encrypted connections for all credit card, debit card and net banking transactions.

 

 

Do you provide Cash on Delivery (COD) payment option? How can I buy using the COD option?

 

Yes, Fadka.com offers Cash on Delivery.

 

Follow these steps to place an order using COD:

 

1.  Select the COD option while placing the order.

2.  You will be requested to enter machine generated CAPTCHA for confirmation.

3.  Once the CAPTCHA is verified, your order will automatically be placed and a confirmation e-mail will be sent to you.

4.  Upon receiving your consignment, please pay the invoice amount in cash to the courier/ delivery person.

 

 

What are the Terms & Conditions for Cash on Delivery (COD) payment?

 

1. COD is chargeable for orders below Rs. 1000 at a nominal charge of Rs. 200. There is un upper limit of Rs. 10,000

2. Your delivery address should be under the serviceable network of our courier partner. Please enter the full and complete address with the correct PIN code / Area Code to ensure prompt delivery.

3. Please pay in cash only and DO NOT offer cheques or drafts to the courier staff.

4. Your invoice amount is inclusive of all charges. Please DO NOT make a payment for any additional charges like octroi etc. to courier staff.

5. Cancelling your COD Order: If you wish to cancel the order, please do so within 2 hours of placing it, post which it will processed and shipped. Please call on Customer Care: +91-9748585555 for assistance.

 

 

What should I do if my payment fails?

 

After a successful payment you will receive a confirmation e-mail from Fadka.com.

In case of payment failure, please retry keeping in mind the following:

 

· Information passed on to the payment gateway, i.e. account details, billing address, password (in case of net banking) is accurate.

· Your internet connection was not disrupted during the process.

 

If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund.

You can get in touch with customer care at +91-9748585555 with your order number, or send an e-mail to support@Fadka.com for any clarifications.

 

 

How do I redeem my points?

 

Follow these steps to redeem your reward points:

 

1. Select the design, product style, item ID and quantity.

2. To the above information, add your name, mobile number and registration number and e-mail us at support@Fadka.com or call customer care at +91-9748585555 for assistance.

 

 

Why can't I see the Cash on Delivery option on the payment page?

 

We appreciate your business with us and try our best to ensure that you have a hassle free experience while shopping at Fadka.com. This is one of the key reasons we provide the COD option. However, in order to prevent fraudulent transactions, we have been forced to put in the following checks to qualify a COD purchase:

 

·   COD is applicable only for India. For international orders, the COD option is disabled.

·   If the address is not serviceable for COD by our courier partners, then the COD option will be disabled.

·   If you are trying to place an order whose amount, when added to previous pending COD payments, exceeds Rs 10,000, then the COD option will be disabled.

·   If your order falls within the purview of our fraud checks, then the COD option will be disabled.

.   If the purchase amount exceeds Rs. 10,000 then the COD option will be disabled.

 

 

 

 Easy Monthly Installments (EMI)

 

 

What is the minimum amount I need to shop for to be eligible for the EMI option?

 

There is no minimum amount that you need to shop for. However, a minimum EMI charge of Rs.99 will be applicable.

 

 

Who can avail the EMI option?

 

If you are an HDFC credit card holder, you can choose to pay via the EMI option.

 

 

What are your EMI options?

 

You may choose to opt for EMI tenures of 3, 6, 9 and 12 months. Please see the table below to understand what EMI charges apply to you:

 

Tenure/
Cart value

upto Rs  5,000

upto Rs  10,000

upto Rs  20,000

upto Rs  40,000

upto Rs  50,000

>Rs. 50,000

3m

99

149

299

599

799

1,199

6m

199

399

799

1,599

1,999

2,999

9m

299

599

1,299

2,599

2,999

4,799

12m

399

799

1,699

3,499

3,999

6,499

 

 

How do I calculate the amount chargeable to my card?

 

CART VALUE + EMI CHARGE = Amount chargeable to your card

For example: Your cart value is Rs.10000 and you choose an EMI option for 3 months (Rs.149). Then ­­­­your total is Rs.10000 + Rs.149 = Rs. 10149.

Hence, your EMI would be (10,149/3)= Rs 3383 per month.

 

 

What happens in case of a refund?

 

In case of a refund, the cart value, i.e. amount paid by you for your product/s will be refunded to the credit card that was used to make the purchase. The EMI charge is non-refundable.

For example:  Your cart value is Rs.10000 and you choose an EMI option for 3 months (Rs.149). Then the total amount chargeable to your card is Rs. 10149. 

Amount chargeable to your card EMI CHARGE = REFUND AMOUNT

Rs.10149 – Rs.149 = Rs.10000

 

 

Is the EMI option available for COD orders?

 

Sorry, we do not offer EMI options on COD orders.

 

 

What is the interest amount that will be charged?

 

The bank does not charge any interest. You will only have to pay the EMI charges levied by us.

 

 

I would like more details/explanations. How do I get it?

 

Please contact our customer support team at support@Fadka.com or at +91 9748585555.

 

SHIPPING & DELIVERY

 

Fadka.com offers free delivery in India on all products purchased from the website. We generally take maximum upto 7 business days to ship the item and it takes 7 business days for the item to reach you, depending on your location.

We use a variety of carriers for each shipping option and will choose the most appropriate delivery method for your desired shipping address. We do not ship to P.O Box Address. We only ship to physical/street addresses.

It is not possible to specify a preferred carrier when placing your order..

 

 How long will it take to receive the ordered products?

We attempt to process every order and ship it within 24 hrs but it can take maximum upto 7 business days to ship the item. Exact shipping time depends on the availability of certain products and will be communicated to you during the ordering process. Depending on the shipping address (within India), post ordering, this should take 5-7 days overall to get delivered. In some rare cases, address accessibility issues, it may take longer to receive the shipment.

 

 Does Fadka.com deliver products outside India?

Fadka.com does not deliver products outside India. You can place an order on our website from anywhere in the world, but please ensure that the delivery address is within India.

 

 How do I know if my area is serviceable or not? Can I opt for Cash on Delivery payment in my area?

If you wish to know whether your area is serviceable or not, call us at +91-9748585555 and provide your PIN code. We will inform you about the serviceability and the availability of COD option in this area.

 

I had ordered from Fadka.com before and it was delivered to my PIN code but now I can’t place an order to my address!

There are some PIN codes which were serviced by Fadka.com earlier but are unserviceable now due to courier issues. If you are trying to place an order using one of these PIN codes, we will unfortunately not be able to take your order. You may provide a different address with a serviceable PIN code in order to successfully place your order. Please contact our customer care executive at +91-9748585555 to know which PIN codes are serviceable.

 

 What will be the mode of delivery?

 Fadka.com has partnered with BLUEDART for the shipment of products in India. Depending upon your location and reach, we also employ other reliable, domestic service providers to deliver products. 

 

ORDER TRACKING

 

How will I know if my order has been placed successfully?

 

You will receive a confirmation e-mail from Fadka.com once your order is successfully placed. This mail will have all the details related to your order.

 

 

How do I check the status of my order?

 

Follow the steps mentioned below to check your order status:

 

·  Log in to your account by clicking on 'Login / Sign Up' on the top right of the page.

·  Click on ' your name ' on the top right section of the website header.

·  Click on ' my orders' under the orders section

·  Click on the relevant order reference ID to check its status.

 

 

How can I track my product shipment?

 

Orders once processed and shipped can be tracked using the consignment/tracking number. An e-mail is sent to the you after the order has been shipped with this number along with the name of the service provider (Blue Dart). 

 

To track your order:

 

·  Go to http://www.bluedart.com

·  Type in the tracking number provided in the mail in the ‘tracking section’ on the left panel. A window with the status should pop up.

·   If your order status shows transit, click on ‘additional details’. Details such as where your order has reached can be viewed.

 

 

 

CANCELLATION / MODIFICATION

 

 

 

Can I cancel the order after it has been placed?

 

Only in case of COD Orders we allow complete order cancellations until none of the items in your order have been shipped from our warehouse. Please call customer care: +91-9748585555 as soon as possible with your order number. As long as your order has not been processed, we can cancel it. 

But, in case of Prepaid Orders we allow partial order cancellations ( i.e The consumer will be charged a 15% restocking fees of the Invoice Value as well as the courier charges incurred for sending us the product (which is to done by the customer himself) if the items in your order have been shipped from our warehouse, & only 15% restocking fees of the Invoice Value until none of the items in your order have been shipped from our warehouse. Please call customer care: +91-9748585555 as soon as possible with your order number..

 

Can I modify my order after placing it?

 

We understand that you may want to alter the ordered size or color option of a product in your order or that you may even need to have your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please call on customer care at +91-9748585555 for further assistance.

 

Why was my order canceled? Why didn't you send me any intimation?

 

This could be because either the product was out of stock or it had been rejected for quality reasons. An e-mail is always sent when an order is cancelled, but it is possible that it might have gone into your spam folder.

 

I have got the confirmation e-mail but did not receive the item for which I placed the order. Why?

 

If the order is cancelled, lost in transit or undelivered to your preferred location, we will refund the complete order amount into your Prime Credits account in the form of credits. Please do let us know about changes in the shipping address before processing starts. Please get in touch with our customer care executive at +91-9748585555 for further assistance. 

 

 

 

EXTENDED WARRANTY

 

What is our 2 year Extended Warranty?

 

It’s FREE! For any watch that you purchase from Fadka our two year extended warranty gives you two free services (i.e. no labour charges) and one free battery replacement during the warranty period.

 

 

How do you get your watch serviced?

 

Option A: Walk in to any of our stores in Kolkata, Mumbai, Jaipur and Raipur and drop off your watch here http://theprimewatches.com

 

Option B: You can have your watch picked up and delivered to your address for a nominal charge of Rs.350. Your location must be in an area serviceable our courier. For further details contact our customer service executives at at support@Fadka.com or at +91 9748585555.

 

Always include the following details: Name, address, alternate contact person, e-mail address, contact number. You MUST have the invoice.

 

 

What’s included in the warranty?

 

·         Services related to the movement of the watch

·         Defects in workmanship and materials

 

All extended warranty repairs must be handled directly via Fadka.

 

 

What is excluded from the warranty?

·         Wear and tear arising from regular use

·         Accidental damage by user

·         Damages due environmental causes

·         Damages caused by to exposure to magnetic fields and/or damages by impact

·         Damages caused a non-water resistant watch being exposed to water

·         Damages caused by abuse of the watch

 

If the watch is opened, serviced or repaired by any party other than one authorised by Fadka, the warranty shall be rendered null and void.

 

 

 

1 DAY REPLACEMENT GUARANTEE

 

 

 

How do I replace products to the Fadka.com?

 

We would like you to have complete peace of mind while buying products from Fadka.com. We offer you a replacement WITHIN 1 DAY FROM THE DATE OF DELIVERY of the product/s subject to the following

Conditions -

 

· To be eligible for replacement, the products must be in an unused and re-saleable condition.

· Replacement can be for the entire product/s or part/s of the product subject to availability of the same with Fadka.com

· All items to be returned must be unused and in their original condition with all original tags and packaging intact (for e.g. watches, mobiles etc. must be packed in the original box and returned).

· Please do take care that you pack items securely and safely to prevent any loss or damages in transit.

 

You can place a request for replacement through our customer care executives at 9748585555 or through Fadka.com within 1 day of receiving your product so that we can assist you further.

 

 

 What can I replace ?

 

Replacement is offered for the product/s sold by Fadka.com ONLY within 1 day of delivery. Returned products must be unused and unopened, and returned with all original packaging and tags that they were shipped with.

To ensure that your returns are accepted by our quality team, please ensure you take adequate measures to ensure your product trial does not affect the original condition of the products in any way.

 

 

I placed a request for return/replacement within 1 day of delivery but that was not accepted. Why?

 

In the following cases, return or replacement of product will not be entertained:

· Damages due to misuse of product

· Incidental damage due to malfunctioning of product

· Any item which has been used/installed

· Products with tampered or missing serial/UPC numbers

· Any damages/defects not covered under the manufacturer's warranty

· Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered

 

 

What locations are covered for pickups?

 

We are constantly endeavoring to increase our coverage of locations where pickup service is available. You can find out whether your location is covered by contacting our customer support team in case you wish to have your returns picked up.

 

 

Where do I send my return?

 

Please make sure that the following address is clearly printed  or written on your returns parcels..

 

PRIME RETAIL INDIA LTD,

1/1 Camac Street, Suite No. 7,

5th Floor,

Kolkata - 700016.

INDIA

 

 

How long will the entire returns process take?

 

It can take up to 7 days or more for us to receive your return from the date in which you have send us the product back depending on your location and the courier service you use. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure that you receive your refund as quickly as possible. To keep you informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the refund has been allocated to your Bank A/C.

 

 

Do I get charged for returning products?

 

For details visit http://www.fadka.com/sites/static_page/return-policy

 

 

 

 

I received a product for which the package was open or looks to be have been tampered.

 

All items are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact customer care on +91-9748585555, and we will resolve the issue as quickly as possible.

Disclaimer: "ANY DECISION ON 1 DAY REPLACEMENT GUARANTEE ON THE PRODUCT/S SOLD BY Fadka.com is at the sole discretion of Seller and decision of Seller shall be final and binding. Seller reserves the right to withdraw and/or alter from 1 DAY REPLACEMENT GUARANTEE at any time without giving any intimation of whatsoever nature."